LivingCo.com

Privacy Policy

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Business Name: LivingCo
Service Area: DHA Bahawalpur, Punjab, Pakistan

1. Introduction

Welcome to LivingCo. We provide residential and commercial property care, maintenance, inspection, cleaning, repair coordination, and related services in DHA Bahawalpur, Pakistan.

At LivingCo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, book a service, or subscribe to one of our maintenance packages.

By using our website or services, you acknowledge the practices described in this policy.

2. Information We Collect

We may collect the following types of information when you interact with LivingCo.

Personal Information

Your name and contact details, including your phone number, email address, and WhatsApp number.
Your residential or commercial property address in DHA Bahawalpur.
Information you provide when requesting a quotation, booking a service, or subscribing to a maintenance package.

Property and Service Information

Details about your property and the services you require.
Information relevant to property inspections, cleaning, repairs, maintenance, or design services.
Appointment dates, service history, customer requests, and maintenance preferences.

Website Usage Information

When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited, and website interactions.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve functionality, understand website traffic, and enhance your browsing experience. You can manage cookies through your browser settings where available.

3. How We Use Your Information

LivingCo may use your information to:

Process service requests and confirm bookings.
Provide quotations and coordinate residential or commercial maintenance services.
Arrange property inspections, repairs, cleaning, and scheduled maintenance.
Manage recurring maintenance packages and service reminders.
Communicate with you through phone calls, email, WhatsApp, or other channels you provide.
Improve our website, customer experience, and service quality.
Process payments, maintain business records, and address complaints.
Meet applicable legal and regulatory requirements.

We will use your information only for legitimate business purposes and in accordance with applicable law.

4. Sharing Your Information

LivingCo does not sell your personal information.

We may share relevant information in limited circumstances, including:

Service Providers and Technicians: We may share the information necessary to complete your booking with technicians, contractors, cleaners, inspectors, designers, or other service professionals assigned to your request.

Technology Providers: We may use website hosting, communication, scheduling, analytics, or payment service providers to operate our business.

Legal Requirements: We may disclose information when required by applicable law, a lawful government request, or a legal proceeding.

We aim to share only the information reasonably necessary for the relevant purpose. Service providers receiving customer information are expected to handle it responsibly and protect its confidentiality.

5. Property Access, Photographs, and Inspections

Some LivingCo services may require access to your property or the collection of property related photographs, measurements, inspection notes, or maintenance records.

Where applicable, we will collect such information only as reasonably necessary to provide the requested service.

We will not intentionally publish identifiable photographs of your private property for marketing purposes without obtaining appropriate permission.

Customers should avoid sending unnecessary sensitive information, security codes, passwords, or other confidential details through ordinary messaging channels.

6. Recurring Maintenance Packages and Communications

If you subscribe to a recurring maintenance package, we may retain relevant contact details, booking history, service records, and package information to coordinate scheduled visits and manage your subscription.

We may send service confirmations, appointment reminders, maintenance updates, and important notices.

Promotional messages will be sent where permitted by applicable law. You may request to stop receiving promotional communications at any time. Necessary service related messages may still be sent when relevant to an existing booking or agreement.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, manage customer relationships, maintain business records, resolve disputes, and meet applicable legal obligations.

When information is no longer required, we will take reasonable steps to securely delete it or anonymize it, subject to any applicable retention requirements.

8. Data Security

LivingCo takes reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic storage system, or internet transmission method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted electronically.

9. Your Privacy Rights

Subject to applicable law, you may request to:

Access personal information we hold about you.
Correct inaccurate or outdated information.
Request deletion of your personal information where appropriate.
Object to or request restrictions on certain processing activities where applicable.
Withdraw consent where processing relies on your consent.
Stop receiving promotional communications.

To submit a request, contact LivingCo using the contact details provided below. We may need to verify your identity before responding.

10. Third-Party Websites and Services

Our website may contain links to third party websites or use third party tools, including messaging, payment, analytics, or scheduling services.

LivingCo does not control the privacy practices of independent third parties. Please review their respective privacy policies before providing them with your information.

11. Children's Privacy

LivingCo's services and website are intended for individuals who can lawfully request or authorize the relevant services. We do not knowingly collect children's personal information unnecessarily. Where information relating to a child is required for a legitimate service purpose, we will handle it in accordance with applicable law and appropriate safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any revised version will be published on our website with an updated effective date. We encourage customers to review this page periodically.

13. Contact LivingCo

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about the handling of your personal information, please contact us.

LivingCo – Residential and Commercial Property Care